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Front Desk Agent- Part Time

Company: McKibbon Hospitality
Location: Port Charlotte
Posted on: May 13, 2019

Job Description:

Courtyard Ft Myers I-75 & Gulf Coast Town Center 10050 Gulf Center Drive Ft. Myers, Florida, 33913 United States We are looking to hire an individual with a flexible schedule who can work both day and night shifts including weekends and holidays. Front Desk Agent- Part Time Hospitality and guest services professionals, are you ready to apply your expertise to a rewarding career with a global industry leader? Due to our continued growth, we are currently seeking experienced and outgoing candidates just like you to serve as Hotel Front Desk Agents. What Makes a McKibbon Hotel Front Desk Agent? The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. A Day in the Life: Provide exceptional customer service You will anticipate guests needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Requirements: Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Proficiency with computers Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Ideal Skills & Qualities: Great verbal and written communication skills The ability to create a fun and supportive working environment

Keywords: McKibbon Hospitality, Port Charlotte , Front Desk Agent- Part Time, Sales , Port Charlotte, Florida

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