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Client Service Specialist - Inside Sales

Company: Pathology Watch Inc.
Location: Port Charlotte
Posted on: June 16, 2022

Job Description:

Job Description Shift: Monday to Friday 8AM to 5PM PathologyWatch offers a physician or laboratory the unique opportunity to partner with expert pathologists for interpretation of specimens. PathologyWatch takes histologic slides from any location and digitally distributes the work across a network of highly skilled Dermatopathologists. This results in a high-quality specialist interpretation with a faster turnaround time. Leveraging PathologyWatch means fewer full-time staff, lower overhead, and access to a global network of experts. We are a fast growing company looking for a hard-working, ambitious, team-oriented individual where your contributions will be recognized and rewarded. The Inside Sales/Client Service Representative: Reporting to the Senior Sales Director, the Inside Sales/Client Service Representative will focus on managing the day-to-day relationships of all potential and existing clients and will provide outstanding customer service for which we are known. This person will handle in-house account management and be first line of contact for all medical provider clients for our laboratories. Duties/Responsibilities: Support medical provider Providing regular follow up and refresher training as needed Identifying, communicating/resolving service, billing, or patient complaints Assisting in obtaining information missing from requisitions to facilitate prompt specimen processing Working with logistic manager to ensure clinics are adequately stocked with proper supplies Working with the laboratory team to monitor turnaround time for specimens are met and issues resolved Onboarding of new clients Scheduling and assisting with in-service training for clinic personnel Assist in training staff in proper completion of requisitions, laboratory shipping and electronic portal access Ensuring that the client has access to the electronic portal Serve as a resource to clinic employees by Primary contact with clinic whenever issues arise Crosschecking specimen volume reports and reporting to Senior Sales Director Handling basic laboratory medical billing inquires and communicate issues to billing team Executive Assistant Compile and prepare marketing materials Schedule potential provider lunches for director Follow up with client on paperwork, scheduling request and other items as directed by the Sales Manager Qualifications Required Skills/Abilities: Excellent organizational skills and attention to detail. Excellent time management skills. Strong analytical and problem-solving skills. Ability to work both independently and as part of a team Excellent interpersonal communication skills Self-starter mentality Education and Experience: Highschool degree or equivalent; Associates degree in Business, Office Technology, Lab Assistant preferred. One or more years of experience in a laboratory, client services, or medical physician---s office preferred. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Occasional lifting up to lift up to 15 pounds at times. EEO/ADA Pathology Watch provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Company Description We are a full-service dermpath lab that combines the dermpath expertise and cutting-edge technology of an academic center and the efficiency and customer service of a private lab. We specialize in augmenting client dermatopathology resources to help to continue to provide an optimal level of patient care.

Keywords: Pathology Watch Inc., Port Charlotte , Client Service Specialist - Inside Sales, Sales , Port Charlotte, Florida

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