Client Service Specialist - Inside Sales
Company: Pathology Watch Inc.
Location: Port Charlotte
Posted on: June 16, 2022
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Job Description:
Job Description Shift: Monday to Friday 8AM to 5PM
PathologyWatch offers a physician or laboratory the unique
opportunity to partner with expert pathologists for interpretation
of specimens. PathologyWatch takes histologic slides from any
location and digitally distributes the work across a network of
highly skilled Dermatopathologists. This results in a high-quality
specialist interpretation with a faster turnaround time. Leveraging
PathologyWatch means fewer full-time staff, lower overhead, and
access to a global network of experts. We are a fast growing
company looking for a hard-working, ambitious, team-oriented
individual where your contributions will be recognized and
rewarded. The Inside Sales/Client Service Representative: Reporting
to the Senior Sales Director, the Inside Sales/Client Service
Representative will focus on managing the day-to-day relationships
of all potential and existing clients and will provide outstanding
customer service for which we are known. This person will handle
in-house account management and be first line of contact for all
medical provider clients for our laboratories.
Duties/Responsibilities: Support medical provider Providing regular
follow up and refresher training as needed Identifying,
communicating/resolving service, billing, or patient complaints
Assisting in obtaining information missing from requisitions to
facilitate prompt specimen processing Working with logistic manager
to ensure clinics are adequately stocked with proper supplies
Working with the laboratory team to monitor turnaround time for
specimens are met and issues resolved Onboarding of new clients
Scheduling and assisting with in-service training for clinic
personnel Assist in training staff in proper completion of
requisitions, laboratory shipping and electronic portal access
Ensuring that the client has access to the electronic portal Serve
as a resource to clinic employees by Primary contact with clinic
whenever issues arise Crosschecking specimen volume reports and
reporting to Senior Sales Director Handling basic laboratory
medical billing inquires and communicate issues to billing team
Executive Assistant Compile and prepare marketing materials
Schedule potential provider lunches for director Follow up with
client on paperwork, scheduling request and other items as directed
by the Sales Manager Qualifications Required Skills/Abilities:
Excellent organizational skills and attention to detail. Excellent
time management skills. Strong analytical and problem-solving
skills. Ability to work both independently and as part of a team
Excellent interpersonal communication skills Self-starter mentality
Education and Experience: Highschool degree or equivalent;
Associates degree in Business, Office Technology, Lab Assistant
preferred. One or more years of experience in a laboratory, client
services, or medical physician---s office preferred. Physical
Requirements Prolonged periods of sitting at a desk and working on
a computer. Occasional lifting up to lift up to 15 pounds at times.
EEO/ADA Pathology Watch provides equal employment opportunity to
all individuals regardless of their race, color, creed, religion,
gender, age, sexual orientation, national origin, disability,
veteran status, or any other characteristic protected by state,
federal, or local law. Reasonable accommodations may be made to
enable individuals with disabilities to perform essential
functions. Company Description We are a full-service dermpath lab
that combines the dermpath expertise and cutting-edge technology of
an academic center and the efficiency and customer service of a
private lab. We specialize in augmenting client dermatopathology
resources to help to continue to provide an optimal level of
patient care.
Keywords: Pathology Watch Inc., Port Charlotte , Client Service Specialist - Inside Sales, Sales , Port Charlotte, Florida
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