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Transit Dispatcher (Budget & Administrative Services)

Company: Charlotte County, FL
Location: Port Charlotte
Posted on: May 11, 2019

Job Description:

General Summary & Essential ResponsibilitiesPerforms important communication dispatching work involving the reception and transmission of radio and telephone messages for an assigned department. Work involves the accurate and efficient receipt, routing, and dispatching of information from dispatching room via two-way radios. Work calls for the ability to apply standard communication procedures and operating methods in receiving and dispatching messages and personnel under normal circumstances and requires the exercise of mature judgment and initiative. Work is performed under general supervision as assigned supervisor.ESSENTIAL RESPONSIBILITIES:* Answers incoming calls from clients, the public, department personnel, and others: takes accurate notes of needed service; determines nature and priority of calls; and contact emergency response department when necessary.* Dispatches personnel to pertinent locations: operates two-way radio or console; relays and confirms information, instructions and directives; and follows up with callers as needed.* Provides general customer service: answers questions and provides routine information; and forwards calls to the appropriate individual or takes and relays messages.* Performs related administrative duties: enters data into computer database; prepares forms; and files required documentation.* Depending on area of assignment, may schedule transportation for clients: inputs schedules into departmental system; and interprets and disseminates itinerary and routes to drivers.* Depending on area of assignment, may participate in public outreach: creates and publishes social media posts; sets up and works educational booth at public events; presents educational information to schools, clubs and organizations; and prepares related collateral materials.* Provide exceptional customer assistance, problem-solving, and/or complaints by all forms of communication.Min. Education, Licenses and CertificationsMinimum Education and Experience:* High school diploma or GED.* One (1) year of experience in customer service or related field.* Or an equivalent combination of relevant training, education, and experience.Licenses and/or Certificates: NoneKnowledge, Skills and Abilities* Considerable knowledge of the efficient operation of radio receiving and transmitting equipment.* Considerable knowledge of the geographic boundaries of the County including location of streets, buildings, and landmarks.* Skill in the operation of the communications equipment.* Ability to quickly learn department services, operations, practices, rules, and regulations pertaining to transportation services.* Ability to understand and carry out oral and written instructions.* Ability to speak clearly in a well modulated voice using good diction.* Ability to keep routine records and maintain files.* Ability to make recommendations and to use resourcefulness and tact in solving new problems.* Ability to follow written and oral instructions.* Ability to prepare effective correspondence on routine matters and to perform routine functions without referral to supervisor.* Ability to ascertain priorities and meet deadlines and objectives.* Good written and oral communication skills; ability to follow written and oral instructions.* Knowledge of standard office computer equipment and software applications; ability to maintain accurate records and reports.* Ability to establish and maintain effective working relationships.* Ability to provide internal/external guidance and customer assistance via all forms of communication.

Keywords: Charlotte County, FL, Port Charlotte , Transit Dispatcher (Budget & Administrative Services), Other , Port Charlotte, Florida

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