Director of Retail Operations
Company: Sunseeker Resort Charlotte Harbor
Location: Port Charlotte
Posted on: June 16, 2022
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Job Description:
Summary
The Director of Retail Operations is responsible for the
implementation and execution of the overall operational plan and
service objectives of the retail stores within the Company. This
experienced retail executive will combine strategic planning and
analysis with superior operational execution by selecting
inventory, suppliers, staff, and developing sales strategies. This
role will require the ability to create schematic plans
(Plan-o-grams, etc.) for displaying merchandise so as to maximize
sales, and will report to the Executive Director of Hotel
Operations. This person will also provide leadership in a dynamic,
fast-paced, sophisticated environment in order to promote a culture
of excellence. Previous pre-opening experience is a plus.
All duties are performed in accordance with department and property
policies, practices and procedures.
Job Duties
--- Provide on-going, hands-on operational leadership and implement
best-in-class sales processes, employee development programs,
policies & procedures that increase operational effectiveness and
maximize long-term store financial performance
--- Facilitate all new store start-up operations, inventory control
system, training, operational needs and logistics in coordination
with Finance, IT, Marketing, HR, and all other applicable areas
--- Create specific strategies for different retail environments in
each location to achieve annual sales plans and ensure
year-over-year growth
--- Conduct frequent review of store environments and key business
indicators to identify problems, concerns and opportunities to
improve sales; plan and execute the appropriate strategies to
increase profit margins and control operational costs
--- Collaborate with Purchasing and Procurement to develop a plan
to effectively manage the merchandise flow, inventory control and
warehouse delivery
--- Develop and execute cohesive revenue, labor, and operations
strategies for retail that are aligned with overall property goals;
such as ensuring no cannibalization of other areas such as Food &
Beverage
--- Be "front and center" at all times within the retail operation;
ensure visibility with employees at all levels while absorbing full
understanding of each area's day-to-day operations/pricing/business
patterns, etc.
--- Gain full knowledge of the retail programs of the competitive
set; ensure that product offerings and service standards remain
best in class in every aspect. Make adjustments and improvements
where necessary
--- Monitor each stores' financial and service performance and stay
ahead of any potential shortfalls; leverage other analytic groups
as needed to ensure guest experience standards remain at the
highest levels
--- Constantly evaluate and translate market and industry insights
/ trends into measurable growth objectives
--- Maintain a positive work space for all team members where
employee engagement levels are high due to everyone feeling valued
and enjoy coming to their job
--- Promote diversity, inclusion, pride, respect, camaraderie and
fairness
--- Teach about doing things the right way with integrity, hard
work, collaboration and teamwork
--- Exercise discretion and independent judgment when evaluating
new programs, new services and new ideas
--- Stay abreast of property goals in order to create, support and
present departmental goals to executive leadership
--- Continue to learn and be on the forefront of new technology for
the retail industry
--- Create ways to further enrich the guest experience by
continuously reviewing, implementing and refining procedures to
ensure every opportunity to offer extraordinary guest experiences
while maintaining a culture of smiles and retention of luxury
standards
--- Proactively seek guest feedback and liaise with other
departments when opportunities present themselves ensuring a
seamless and elevated guest experience
--- Perform other functions as needed
Keywords: Sunseeker Resort Charlotte Harbor, Port Charlotte , Director of Retail Operations, Hospitality & Tourism , Port Charlotte, Florida
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