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Director of Retail Operations

Company: Sunseeker Resort Charlotte Harbor
Location: Port Charlotte
Posted on: June 16, 2022

Job Description:


The Director of Retail Operations is responsible for the implementation and execution of the overall operational plan and service objectives of the retail stores within the Company. This experienced retail executive will combine strategic planning and analysis with superior operational execution by selecting inventory, suppliers, staff, and developing sales strategies. This role will require the ability to create schematic plans (Plan-o-grams, etc.) for displaying merchandise so as to maximize sales, and will report to the Executive Director of Hotel Operations. This person will also provide leadership in a dynamic, fast-paced, sophisticated environment in order to promote a culture of excellence. Previous pre-opening experience is a plus.

All duties are performed in accordance with department and property policies, practices and procedures.

Job Duties

--- Provide on-going, hands-on operational leadership and implement best-in-class sales processes, employee development programs, policies & procedures that increase operational effectiveness and maximize long-term store financial performance

--- Facilitate all new store start-up operations, inventory control system, training, operational needs and logistics in coordination with Finance, IT, Marketing, HR, and all other applicable areas

--- Create specific strategies for different retail environments in each location to achieve annual sales plans and ensure year-over-year growth

--- Conduct frequent review of store environments and key business indicators to identify problems, concerns and opportunities to improve sales; plan and execute the appropriate strategies to increase profit margins and control operational costs

--- Collaborate with Purchasing and Procurement to develop a plan to effectively manage the merchandise flow, inventory control and warehouse delivery

--- Develop and execute cohesive revenue, labor, and operations strategies for retail that are aligned with overall property goals; such as ensuring no cannibalization of other areas such as Food & Beverage

--- Be "front and center" at all times within the retail operation; ensure visibility with employees at all levels while absorbing full understanding of each area's day-to-day operations/pricing/business patterns, etc.

--- Gain full knowledge of the retail programs of the competitive set; ensure that product offerings and service standards remain best in class in every aspect. Make adjustments and improvements where necessary

--- Monitor each stores' financial and service performance and stay ahead of any potential shortfalls; leverage other analytic groups as needed to ensure guest experience standards remain at the highest levels

--- Constantly evaluate and translate market and industry insights / trends into measurable growth objectives

--- Maintain a positive work space for all team members where employee engagement levels are high due to everyone feeling valued and enjoy coming to their job

--- Promote diversity, inclusion, pride, respect, camaraderie and fairness

--- Teach about doing things the right way with integrity, hard work, collaboration and teamwork

--- Exercise discretion and independent judgment when evaluating new programs, new services and new ideas

--- Stay abreast of property goals in order to create, support and present departmental goals to executive leadership

--- Continue to learn and be on the forefront of new technology for the retail industry

--- Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles and retention of luxury standards

--- Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience

--- Perform other functions as needed

Keywords: Sunseeker Resort Charlotte Harbor, Port Charlotte , Director of Retail Operations, Hospitality & Tourism , Port Charlotte, Florida

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