Team Lead Patient Liaison Medical Cannabis - Port Charlotte
Company: Liberty Health Sciences
Location: Port Charlotte
Posted on: February 19, 2021
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Job Description:
Job SummaryThe focus of this role is to provide support to all
retail managers and staff while ensuring that all retail operations
are performing to company standards.KEY ACCOUNTABILITIES * Oversee
and perform all functions associated with leadership and oversight
of a retail medical marijuana dispensary operating under licensure
from the Florida Department of Health.* Provide excellent customer
service to all patients while also coaching other team members. *
Respect all team members and report all findings to the appropriate
manager. * Administer routine inspections to maintain the accurate
inventory of all cannabis products.* Manage and supervise the
activities of dispensary staff(including patient liaisons,
dispensary technicians, schedulers, and receptionists), and make
recommendations or decisions regarding hiring, discipline,
termination, or advancement of employees.* Ensure that all
Procedures are updated in store to provide the best practice for
staff and patients* Train dispensary staff to ensure a consistent
performance and knowledge base of company standard operating
procedures, a comprehensive understanding of all marijuana and
marijuana-infused or derived products being sold to patients, and
best practices for dispensary personnel.* Ensure Key performance
Indicators are captured * Manage daily financial reporting
requirements and oversee all cash handling procedures.* Develop and
maintain a schedule of all dispensary staff* Communicate any
patient incidents or high-risk complaints to the Operations
Director or compliance team.* Protect patient rights by overseeing
the employee HIPAA education program and ensure each employee is
maintaining the confidentiality and privacy of protected health
information and financial information.* Oversee patient education
and counseling programs. Review and continuously revise information
disseminated by the dispensary regarding debilitating conditions,
their association with medical cannabis products, side effects,
etc.* Maintain awareness of both external and internal competitive
landscape, opportunities for improvement, and industry
development.* Assist in ensuring the dispensary's compliance with
all relevant statutes, regulations, and directives in all respects,
as well as best practices.* Strive for patient satisfaction in all
respects and ensure a patient-friendly environment at the
dispensary.* Ensure traceability of product is maintained from
reception to final sale* Receive, check and enter inventory into
NAV when shipments arriveRequirementsQUALIFICATIONS * Excellent
Oral and written communication skills* Proficient in Excel,
Microsoft Office and Power point * Clinical or Research experience
preferred* 3 years or more of Retail/Customer Service experience
required * 1 year or more of Management experience preferred*
Bachelor's Degree preferred* Must be 21 Years of Age
BenefitsEligible for Medical benefits on the first of the month
following 60 days of employment.Liberty Health Sciences, LLC,
provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion,
sex, national origin, age, disability, genetics or veteran status.
In addition to federal law requirements, Liberty Health Sciences,
LLC complies with applicable state and local laws governing
non-discrimination in employment in every location in which the
company has facilities. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of
absence, compensation and training.Liberty health Sciences, LLC
expressly prohibits any form of workplace harassment based on race,
color, religion, gender, sexual orientation, gender identity or
expression, national origin, age, genetic information, disability,
or veteran status. Improper interference with the ability of
Liberty Health Sciences, LLC's employees to perform their job
duties may result in discipline up to and including discharge.Note
The statements above are intended to describe the general nature
and level of work being performed by people assigned to the job.
They are not constructed to be an exhaustive list of
responsibilities, duties and skills required of personnel in the
job. Furthermore, they do not establish a contract for employment
and are subject to change at the discretion of the employer. LHS is
committed to providing an accessible and barrier-free environment.
Please advise Human Resources if you require accommodation during
any part of the recruitment process.
Keywords: Liberty Health Sciences, Port Charlotte , Team Lead Patient Liaison Medical Cannabis - Port Charlotte, Healthcare , Port Charlotte, Florida
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