Luxury Relationship Manager-Sunseeker Resort
Company: Allegiant Airlines
Location: Port Charlotte
Posted on: August 31, 2019
The Luxury Relationship Manager is responsible for establishing and
developing relationships with qualifying long-stay, VIP or other
luxury guests as well as leveraging expertise and Sunseeker
amenities to drive Hotel revenue.
Combination of Education and Experience will be considered. Must be
authorized to work in the US as defined by the Immigration Act of
1986. Must pass a Criminal Background Check. No Visa sponsorship is
available for this role.
Education: High School Diploma/GED
Years of Experience:
Minimum five (5) years of experience in relationship
Minimum five (5) years of experience in a departmental leadership
Other Minimum Requirements
Ability to work varied shifts, including weekends and holidays.
Flexibility to work outside of normal business hours.
Credit Check: Yes
Working knowledge of Microsoft Office.
Excellent customer service skills.
Ability to function well under pressure, manage multiple
priorities, and meet established deadlines.
Must possess mature personal discretion and sound judgment.
Strong leadership abilities, sound judgment, superior problem
solving and decision-making skills.
Excellent organizational, analytical and project management skills,
with particular attention to quality and detail.
Interpersonal skills to deal effectively with all business
Professional appearance and demeanor.
Ability to effectively communicate in English, in both oral and
Create and develop relationships with potential long-stay guests in
order to become a single point of contact from the initial booking
process through check-out.
Develop processes and methods to make it easy and convenient for
long-stay guests to make payments (including various methods
including the likes of wire transfers, credit card, checks etc.)
for any upcoming visits to the property.
Establish protocols for communicating with guests either via phone,
email, in person depending on each guests preference.
Once on property, serve as an ambassador including making any
reservations or other arrangements required.
Analyze current long-stay database and determine strategy to begin
communicating with these potential clients. Create continual
methods to mine the long-stay database as guests add their
Develop marketing plans in order to create new, and further
cultivate, VIP and high-rated luxury guest relationships in order
to grow the database and increase client levels including hosting,
and managing the coordination of, special events for existing,
inactive and potential luxury and long-stay guests.
Responsible for the overall strategic direction and day to day
management of the Luxury Relationship function including strategic
planning, leadership, financial performance and development of
Responsible for overall department team member development
including hiring, firing, coaching, offering recommendations,
promoting and/or accountable for any changes to an employee s
Create and execute department s strategic plans to grow revenue
streams, effectively recognize areas of opportunity for cost
containment in order to surpass budgeted objectives and maximize
Manage departmental expenditures, prepare justification for budget
variations, and projected increases for new projects.
Exercise discretion and independent judgment when evaluating guest
activity, frequency of stay and total spend, in order to determine
guest incentives like comps, upgrades, room revisions and special
rates for current and future reservations.
Stay abreast of property goals in order to create, support and
present departmental goals to executive leadership.
Be available to guests as needed and communicate via text, phone
call or email communication; guest contact per guest
Manage guest reservations by using Maestro, Alice or any other
Create ways to further enrich the guest experience by continuously
reviewing, implementing and refining procedures to ensure every
opportunity to offer extraordinary guest experiences while
maintaining a culture of excellence, retention of luxury
Proactively seek guest feedback and liaise with other departments
when opportunities present themselves ensuring a seamless and
elevated guest experience.
Manage guest requests and own all complaints; resolve issues
immediately and follow up to ensure the guest s satisfaction.
Develop collaborative relationships and synergy with all support
departments such as Convention Sales & Services, Facilities,
Security, Housekeeping, Front Services, Front Office, F&B, Golf
Course and Executive Offices.
Foster a management team that possesses and delivers on key
strategies of guest service, employee relations, team cooperation,
financial responsibility and asset management.
Ensure all accounting, payroll and employee relations matters are
handled in compliance with company policy.
Perform all duties in accordance with department and property
policies, practices and procedures.
Other duties as assigned.
The Physical Demands and Work Environment described here are a
representative of those that must be met by a Team Mate to
successfully perform the essential functions of the role.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the role.
General Labor Resort - While performing the duties of this job, the
Team Member is regularly required to walk, stand, sit, talk, hear,
see, reach, stoop, kneel, and use hands and fingers to perform
repetitive motions such as operating cleaning equipment (i.e.
Vacuum, floor washing equipment, and laundry machinery) time clock,
and phone. May be required to lift, push, pull, move, transport, or
carry up to 100 lbs. May be required to work various shifts/days in
a 24-hour situation. Regular attendance is a requirement of the
role. Exposure to noise (i.e. resort, grounds, restaurant,
machinery), temperature (i.e. kitchen, refrigeration, warehouse,
outdoor), chemicals (i.e. cleaning solutions and aerosols), dusts,
particulates, vapors, fumes, gases, and light fluctuations. Ability
to work in open or confined areas.
Equal Opportunity Employer: Disability/Veteran
For more information see www.sunseekerresorts.com
Keywords: Allegiant Airlines, Port Charlotte , Luxury Relationship Manager-Sunseeker Resort, Executive , Port Charlotte, Florida
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