Director of Front Office and VIP Services
Company: Sunseeker Resort Charlotte Harbor
Location: Port Charlotte
Posted on: June 18, 2022
|
|
Job Description:
Summary
The Director of Front Office and VIP Services is responsible for
supporting the implementation and execution of the overall
operational plan and service objectives of the Front Office and VIP
Services. This senior-level hospitality director will combine
strategic planning and operational analysis with superior Front
Office and VIP execution by leading a team consisting of Front Desk
Operations (to include reservations and contact center), Business
Services, and VIP Services (to include Luxury Experience). This
role will require the ability to influence and motivate team
members at all levels across a variety of job functions and will
report directly to the Executive Director of Hotel Operations.
Finally, this person will also provide leadership in a dynamic,
fast-paced, sophisticated environment in order to promote a culture
of excellence. Previous pre-opening experience is a plus.
All duties are performed in accordance with department and property
policies, practices, and procedures.
Job Duties
--- Provide on-going, hands-on operational leadership and support
to Assistant Managers and hourly Team Members within Front Office,
Business Services, and VIP Services operations to implement best
practices, programs and procedures to drive revenue, efficiency,
productivity, and a culture of excellence
--- Generate meaningful synergy through the effective streamlining
of operations and people; support Executive Director of Hotel
Operations in creating new initiatives for service, product
offerings, new developments, and luxury service standards
--- Support Executive Director of Hotel Operations in partnering
with Marketing, Sales, Facilities, Resort Services, F&B and
other critical departments to ensure all are aligned on strategy
with Hotel to execute flawlessly. Build relationships with
directors of all other non-Hotel areas with an eye on achieving and
surpassing all strategic objectives
--- Create a work environment which promotes teamwork, performance
feedback, recognition, mutual respect, and employee satisfaction.
Implement quality hiring, training and support the Executive
Director of Hotel Operations on succession planning processes that
encompass the culture of excellence
--- Develop and execute cohesive revenue, labor, and operations
strategies aligned with overall property goals
--- Be fully versed in hotel room and suite inventory and
occupancy
--- Be "front and center" at all times within the hotel operation;
ensure visibility with all employees within Front Office and VIP
Services while absorbing full understanding of each area's
day-to-day operations
--- Gain full understanding of the competitive set; ensure that
product offerings and service standards remain best in class in
every aspect. Make suggestions for adjustments and improvements,
where necessary
--- Support Executive Director of Hotel Operations in partnering
with Revenue Management, Group, and Leisure Sales to align demand
trends to ensure targets are met. Also ensure room blocks for these
segments are managed appropriately
--- Monitor hotel service performance and stay ahead of any
potential shortfalls.
--- Understand market and industry insights / trends into
measurable growth objectives
--- Accountable for fostering consistent levels of extraordinary
customer service throughout the workplace that result in the
highest levels of guest satisfaction
--- Maintain a positive workspace for all team members where
employee engagement levels are high due to everyone feeling valued
and enjoy coming to their job
--- Promote diversity, inclusion, pride, respect, camaraderie, and
fairness
--- Teach about doing things the right way with integrity, hard
work, collaboration, and teamwork
--- Have fiscal responsibility for both the property as well as the
departments by consistently looking for ways to refine the business
without compromising guest satisfaction
--- Work in partnership with the Executive Director of Hotel
Operations when evaluating new programs, new services, and new
ideas
--- Stay abreast of property goals to create support and present
departmental goals to executive leadership
--- Create ways to further enrich the guest experience by
continuously reviewing, implementing, and refining procedures to
ensure every opportunity to offer extraordinary guest experiences
while maintaining a culture of smiles and retention of luxury
standards
--- Exercise discretion within the workplace regarding employees
and guests.
--- Proactively seek guest feedback and liaise with other
departments when opportunities present themselves ensuring a
seamless and elevated guest experience
--- Perform other functions as needed
Keywords: Sunseeker Resort Charlotte Harbor, Port Charlotte , Director of Front Office and VIP Services, Executive , Port Charlotte, Florida
Click
here to apply!
|