Company: Port Charlotte Rehab Center
Location: Port Charlotte
Posted on: June 15, 2022
Job Description Part Time- WeekendsPosition Overview Provides
exceptional customer service support within the facility by
greeting visitors, answering and transferring incoming calls, and
providing assistance to all customers in accordance with facility
guidelines. Basic Qualifications Education & Certification: High
school diploma or equivalent Position Overview Provides exceptional
customer service support within the facility by greeting visitors,
answering and transferring incoming calls, and providing assistance
to all customers in accordance with facility guidelines. Basic
Qualifications Must possess the ability to read, write and speak
the English language, must be patient, friendly, courteous and
respectful to residents in any situation, including difficult ones;
must be able to make independent decisions when necessary; must
have the ability to follow facility guidelines; must be able to
move frequently throughout the workday; must be able to lift 20 lbs
floor to waist; lift 10 lbs waist to shoulder; lift and carry 20
lbs; and push/pull 20 lbs. Experience: Minimum of six months
experience as a receptionist or in customer service; must have
exceptional telephone etiquette. Working Conditions Primarily works
in an office setting and throughout the facility; bends, lifts,
sits, stands and moves frequently throughout the shift; deals with
frequent interruptions and possibly upset residents and family
members; works regularly scheduled shifts with possible weekends,
holidays and other hours based on resident needs; primary
responsibility is service to the residents but also deals with
visitors, government personnel, etc.; participates in required
continuing education programs; subject to odors, falls, burns and
exposure to infectious diseases, waste, etc., including AIDS and
Hepatitis B viruses. Competencies of Position Professionalism:
Reports to work on time and as scheduled; works in unison with all
staff; displays a willingness to help others; embraces constructive
criticism; presents a friendly and professional attitude. Resident
Rights: Promptly reports resident grievances to supervisors; treats
all resident care information with confidentiality; continuously
monitors assigned areas to ensure residents are treated fairly and
with dignity and respect at all times. Safety Awareness: Follows
safety program guidelines; immediately reports accidents and
incidents to supervisors; identifies unsafe working areas and
promptly reports to supervisors; promotes safety by working as
safely and efficiently as possible; consistently follows infection
control and universal precautions and other guidelines; identifies
and corrects or reports hazardous conditions to supervisors;
understands facility emergency and evacuation protocols. Customer
Service: Treats all residents, families, co-workers and supervisors
with dignity and respect and takes initiative to exceed customer
expectations; professionally represents the facility, self and
position to visitors and residents; demonstrates a positive
attitude and willingness to help to all visitors and residents;
remains sensitive to all needs through listening, observing and
responding appropriately for the position held.Essential Job
- Creates a warm and welcoming environment for all visitors,
residents, families and employees of the facility.
- Answers incoming calls in a courteous and professional manner
and transfers to appropriate departments; takes messages that are
complete and accurate.
- Properly notes any customer issues and promptly forwards
resident issues to management.
- Serves as first point of contact for job applicants and
forwards information to appropriate department manager.
- Provides assistance to residents, family members and other
visitors. Maintains a current list of residents including room
number and phone lists of administration and department managers as
well as key staff members. Other Job Duties
- Makes copies, sends faxes and performs data entry or other
clerical tasks as requested.
- Maintains a sign-in and sign-out log of facility visitors.
- Updates current resident and staff directories.
- Provides assistance with filing of invoices, personnel
information, etc. as directed by supervisor.
- Uses good judgment in screening calls and allowing entrance
- Handles emergency and difficult situations in a calm and
- Sorts and distributes mail appropriately.We are an equal
opportunity employer and prohibit discrimination/harassment without
regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.
Keywords: Port Charlotte Rehab Center, Port Charlotte , Receptionist-Part Time-Weekends, Administration, Clerical , Port Charlotte, Florida
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